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Policies

Privacy Policy

At Kalyan Silks we are committed to protecting the privacy of our customers. Kalyansilks.com does not sell, rent or loan or reveal any identifiable information at the individual level regarding its customers to third party. The information that you provide is held with the utmost care and security. This information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalized shopping experience.

 

When you purchase products from us or register with us for our services, you have the option of receiving e-mails regarding updates about special offers, new products and new services including significant upgrades to the site. Your account information is password protected so that only you have access to this personal information. You have the privilege to edit your profile at any given point of time. We strongly recommend you not to disclose your password to anyone. Please sign out as soon as you finish using our services; this is to ensure that the others cannot access your personal information. No exchanges will be accepted for discount items.

  • VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. They are entirely your responsibility.
 

Return Policy

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:

  • Item(s) must be returned within 10 days of purchase, together with proof of purchase.
  • Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
  • Gift cards, clearance sale (Discount sale) and seconds items are not eligible for a refund or exchange.
  • Kalyan Silks will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.
  • Any complaint with regards to damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same.
  • If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions above. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.
 
Terms and Conditions

  • Our access to and the use of this site and its content is governed by the Terms of Use. These terms are subject to change from time to time and by using this site you acknowledge that you accept and will be bound by these terms. 

    We reserve the right to modify, suspend or discontinue any section or service of this site without prior notice. Kalyan Silks also reserves the right to modify or alter information on this site at any time. We also reserve the right to change/add/delete some or all of the terms of use whenever necessary. 

    All texts, images, graphics and designs are the copyrighted works of Kalyan Silks, unless otherwise indicated. All rights reserved. Any alteration or use of the information published on the site, without the prior permission of Kalyan Silks is a violation of our copyrights. 

    Kalyan Silks or any of its affiliates or associates or employees shall not be responsible for any loss or damage that may arise to any person from any inadvertent error in the information contained in this site. We disclaim all responsibility and liability for any damages caused by downloading of data from this site. 

    Please review the following basic terms that govern your use of and purchase of products from our site.

  • Customers must provide full, accurate and legible information in the order form. Telephone number is must for most countries.

  • Kalyan Silks will not be responsible for wrong delivery due to incorrect and/or incomplete address supplied by the customer.

  • All credit card payments must be authorized online. In the event of non-authorization of any credit card, Kalyan Silks is not responsible for all or part failure or non-acceptance and non-authorization of such credit cards.

  • VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. They are entirely your responsibility.

  • Customers must provide up to 7 days for processing and delivery of orders. In the event of any order that cannot be processed within7 days, we will inform the customer at the earliest.

  • While every endeavour has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes and differences in display output due to lighting and digital photography. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.

  • All items offered are subject to availability at the time of placing your order.

  • Designs and prices are subject to change without notice.

  • The prices (wherever published) are exclusive of worldwide home delivery charges by first class courier service. Shipping charges are applicable as per the customer's destination country.

  • We take utmost care to ship the orders in good condition, properly polythene packed and then packing paper wrapped. However, the package may be damaged due to delivery procedure and custom procedure at the destination country and we will not be responsible for the same.
 
Cancellation Policy
 
We reserve the right to cancel any order at our sole discretion, under a situation where we are not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the our policy or for any other reason. However, we will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time
 
 
 

No hidden fees

You do not pay any hidden fees in our shop. Our checkout system is complete, transparent and safe.

100% secure

Our shop is 100% secure. We have expert system admins who guarantee your data safety.